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Seven Things tourists love in hotels

Tourists are a special type of customer. They are not travelling for business or for family reasons, but to enjoy their experience. It’s a chance to get away from their working lives and instead enjoy peace and quiet, or sightseeing and staying up till in the early hours. Tourists may desire tranquility from your hotel, or top class entertainment, and it’s your job to try to cater to the needs of your clients on both fronts!

Make yourself at home

The goal of every hotel owner is not to recreate the home of the client, but to create something much better: an escape. But an escape that the customers will feel comfortable in. If you have white walls and tiny vases full of flowers everywhere, you are not going to make families with young children feel at home; they’ll be forever worrying that their child will run past something and knock it over! Tourists love feeling quite at home, but not right at home - so think about what kind of clients your hotel attracts and make little changes to cater to their needs to achieve complete customer satisfaction.

Cleanliness & Scent

Your hotel must be hygienic for clients to be happy. Staying somewhere which is dirty will disgust customers and they’ll never return, no matter what food, entertainment or service you may offer. Make sure you keep on top of your cleaning team, and do surprise spot checks to ensure that everything is perfect.

A popular tip to maintain spotless standards is to double check the rooms, meaning after a room has been cleaned, another staff member will go in and check for anything that has been missed. Alternatively, some hotels send a cleaner up to the room just before the clients arrive to open windows, check the towels and if drinks are in the room. In doing this, they often take with them an air fresher, for example Febreze Air Effects, which will create a sense of wonderful cleanliness in your hotel, and help you to achieve the right ambiance in your establishment.

Having the right linen care products can help achieve luxury in any hotel!

Privacy

Privacy is very important in any hotel and to all customers. Of course your rooms will cater to this, but make sure that you are aware of any issues with privacy that may come up.

One mistake in hotel management is to misjudge the balance between checking on customers too much, or too little. You should not be routinely asking them if everything is to their satisfaction, otherwise it may become annoying.
A great way to make sure you don’t invade your guests’ privacy is by investing in hangers which go on the door which state ‘come back later’. This ensures cleaners and other staff you have in your hotel do not infringe on guest privacy.

Silence

Silence is golden, especially in a hotel. To achieve real luxury for guests, it doesn’t matter when it comes to noise whether you are a motel or a boutique hotel. The important thing is silence to guarantee a good night's sleep. After all, that is what your guests have paid for! If you are lucky enough to have a perfectly quiet neighbourhood, make sure you keep it that way.

If guests are being very loud, ask them to be quieter before other visitors complain.

Try to make sure that any TVs or radios in the reception are quiet during night hours. If, however, you run an airport hotel, or a motel along a busy road, supply your guests with earplugs in their toiletries. This is a great way to easily overcome external factors simply and cheaply!

Entertainment

The kind of guests you attract to your hotel will alter how ‘at home’ they feel. If you attract a lot of families with young babies, you should offer childcare facilities or family fun events such as children's days. If, however, you attract more young people who are travelling solo, try creating karaoke evenings or perhaps even outside bonfires.

There are many activities that hotel owners can organise locally for free in co-operation with other companies, so even if you have a mix of clients, it’s an easy way to increase satisfaction simply by allowing a local musician or entertainer to perform in a common area of your hotel.

Excellent customer service

Good service is key to getting positive ratings and keeping customers happy. Keep a high standard of customer service in your hotel by speaking to your staff and ensuring that they are content and able to fulfill their roles properly to meet customer needs.

Looking for some ideas on how to amaze your guests? Read our article on Tips For Creating a Unique Hotel Experience!

Uniqueness of experience

Tourists love having something special to make their friends jealous when they return home. Sometimes the uniqueness can lie in local attractions, or the beach being so close by. Try to simultaneously give the inside of your hotel something special. Perhaps you have a reception pet, or a unique style to your hotel; these will give your guests something great to remember you by and increase their loyalty!

We hope these seven tips have inspired you to think about ways to improve the way you run your hotel. By catering to the type of guests you attract, you can make a huge difference to customer satisfaction levels and to individual customer experience! Continue to research about who you are marketing your hotel to, and what they are looking for as this can change over time.

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